Frequently Asked Questions
Everything you need to know about our timeless leather staples.
How should I care for my leather goods?
To maintain the quality of your Horse leather items, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed products are final sale and cannot be returned.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs processing.
Do your watches come with a warranty?
Yes, all The Horse timepieces are covered by a one-year manufacturer's warranty from the date of purchase, covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.